| 翻訳と辞書 |
| TOA Technologies ： ウィキペディア英語版 |
TOA Technologies
TOA Technologies provides Software as a Service-based field service management software and customer appointment scheduling solutions and services to enterprises worldwide. Headquartered in Beachwood, Ohio, the company develops, markets and sells ETAdirect, a web-based applications solution that provides advanced tools for companies with small, medium and large mobile workforces to automate and optimize planning, scheduling, appointment booking, as well as routing and job allocation and real-time management of any type of field service event. ETAdirect include applications for forecasting, capacity management, routing, real-time field management/dispatch and an advanced HTML 5-based mobility app for field employees. It also includes apps for collaboration, location-based information and customer communications.
==ETAdirect==
ETAdirect is powered by a patented algorithm that continuously learns mobile employees’ work patterns, analyzes them statistically and uses pattern recognition to accurately predict an employee's time of arrival at a customer's location and the length that each job/appointment will take, thereby providing enhanced accuracy for planning and customer experience management. ETAdirect typically narrows the wait window to less than 60 minutes. Using time-based predictions, ETAdirect can communicate to consumers the exact time that a field service employee will arrive via voice/IVR, email, text/sms, Twitter and other communications channels, reducing customer frustration, wasted time and inquiry calls to service provider call centers. The software is delivered to businesses over the Internet using a software as a service/eSaaS model.
ETAdirect is currently used by seven of the top ten cable companies in North America, including Cox Communications,〔http://www.multichannel.com/article/133756-Cox_Tracks_Field_Techs_With_TOA_s_Software.php〕 major broadband operators in Europe, such as Virgin Media〔http://www.computing.co.uk/computing/news/2261834/virgin-media-woos-customers〕 and ONO (Spain).,〔http://toatech.com/news/Press_Releases.html?top=9〕 global communications companies such as Telefonica〔http://www.billingworld.com/news/2013/04/telef-nica-toa-technologies-team-on-field-service.aspx〕 and global utility companies like E.ON.〔http://www.smartmeters.com/eon-selects-toa-technologies-solution-for-smart-meter-deployment/〕
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
■ウィキペディアで「TOA Technologies」の詳細全文を読む
スポンサード リンク
| 翻訳と辞書 : 翻訳のためのインターネットリソース |
Copyright(C) kotoba.ne.jp 1997-2016. All Rights Reserved.
|
|